Privacy Policy

PrymaCare UK Ltd

Last updated: March 2026

Introduction

PrymaCare UK Ltd is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect personal information when you use our website or access our healthcare services. PrymaCare UK provides private healthcare consultations delivered remotely or through planned home visits. The service operates independently of the NHS and is led by a registered healthcare professional. 

This policy applies to information collected through:

• The PrymaCare UK website
• Online booking systems
• Email or telephone communication
• Clinical consultations and medical records

Who We Are

PrymaCare UK Ltd

17 Riding Park

Hildenborough

Tonbridge

Kent

TN11 9JB

Email: info@prymacare.co.uk

Telephone: 07375 230975

Website: www.prymacare.co.uk

PrymaCare UK Ltd is registered with the UK Information Commissioner’s Office (ICO) as a data controller. 

What Information We Collect

We may collect the following personal information:

• Personal Details
• Name
• Date of birth
• Address and postcode
• Telephone number
• Email address
• GP surgery details
• NHS number (if provided)
• Health Information

When you access our clinical services, we collect medical information necessary to provide safe care, including:

• Symptoms and health concerns
• Medical history
• Medication history
• Allergies
• Clinical assessments and examination findings
• Diagnosis and treatment decisions
• Prescribing information

Clinical consultation records are maintained as part of your medical record. 

Website and Communication Data

We may also collect:

• Messages sent through contact forms or email
• Booking details
• Website usage data such as cookies or analytics

How We Use Your Information

We use your personal information to:

• Provide healthcare assessment, treatment, and advice
• Maintain accurate clinical records
• Communicate with you about appointments or clinical care
• Issue prescriptions where clinically appropriate
• Provide referral letters when needed
• Share relevant information with your GP (with your consent) to support continuity of care
• Manage complaints or feedback
• Meet legal and regulatory obligations

Where appropriate and with patient consent, a summary of your consultation may be shared with your registered GP to support continuity of care. Information may also be shared without consent where required by law or where there are safeguarding concerns.

Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, PrymaCare UK processes personal data under the following legal bases:

• Provision of healthcare services
• Consent (for certain information sharing)
• Legal and regulatory obligations
• Public interest in the area of healthcare

Health information is classified as special category data and is processed only where necessary to provide healthcare services.

How Your Information Is Stored

Patient information is stored securely using encrypted electronic clinical record systems with controlled access. We take appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access
• Loss or damage
• Unlawful processing

Access to patient records is restricted to authorised healthcare professionals involved in your care.

How Long We Keep Your Data

Healthcare records are retained in line with UK healthcare record retention guidance and legal requirements. Medical records may be retained for several years after your last contact with the service in order to meet clinical, legal, and regulatory obligations.

Sharing Your Information

We may share information with:

• Your NHS GP (with consent)
• Other healthcare professionals involved in your care
• Safeguarding authorities where required
• Regulatory bodies such as the Care Quality Commission if legally required

We do not sell personal data to third parties.

Cookies and Website Analytics

The PrymaCare UK website may use cookies or analytics tools to understand how visitors use the site and to improve website performance. Cookies do not usually identify you personally. You can disable cookies through your browser settings if you prefer.

Your Data Protection Rights

Under UK data protection law you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request restriction of processing in certain circumstances
• Request deletion of data where legally appropriate
• Object to certain uses of your data

Requests relating to personal data can be made by contacting PrymaCare UK using the details above.

Complaints

If you have concerns about how your information is handled, please contact PrymaCare UK first so we can try to resolve the issue.You also have the right to raise concerns with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Updates to This Policy

This privacy policy may be updated from time to time to reflect changes in legislation or service operations. The most recent version will always be available on our website.