Frequently Asked Questions

PrymaCare UK is a private healthcare service providing clinical assessment, diagnosis, treatment and advice for adults and children. Consultations are delivered via secure remote consultations or planned home visits where clinically appropriate. 

No. PrymaCare UK is an independent private healthcare provider and is not funded or commissioned by the NHS. All consultations are self-funded. 

Yes. PrymaCare UK is registered with the Care Quality Commission (CQC) to provide treatment of disease, disorder or injury. 

You will be seen by Ross Smith, an HCPC-registered Advanced Paramedic Practitioner and independent prescriber with extensive experience in urgent care, emergency medicine and general practice. 

An Advanced Paramedic Practitioner is a highly trained clinician who can assess, diagnose and treat a wide range of medical conditions. Many work in GP surgeries, urgent care services and emergency departments. 

No. PrymaCare UK provides consultations with an Advanced Paramedic Practitioner rather than a GP. However, many common medical conditions can be safely assessed and treated by advanced practitioners. 

Common reasons people use the service include:

• coughs, colds and sore throat
• ear problems
• skin conditions and rashes
• urinary symptoms
• minor infections
• musculoskeletal pain or injuries
• general medical advice

Services currently include:

• remote consultations
• home visit consultations
• assessment of minor illness and injury
• prescribing where clinically appropriate
• referral or signposting to other services
• ear care including microsuction

The service does not provide:

• emergency care
• long-term condition management
• routine repeat prescriptions
• shared-care prescribing
• mental health crisis services
• maternity services

No. If you are seriously unwell or have severe symptoms you should call 999 or attend A&E immediately. For urgent NHS advice contact NHS 111. 

If you are unsure whether the service is suitable for your symptoms you are welcome to contact PrymaCare UK before booking and we can advise. 

Appointments can be booked online via the secure booking system on the PrymaCare UK website. Alternatively you can contact the service by phone or email. 

Appointments cancelled or rearranged with more than 24 hours’ notice will not be charged. Appointments cancelled with less than 24 hours’ notice, or where a patient does not attend the appointment, may be charged in full. If PrymaCare UK needs to cancel an appointment, you will be offered either a new appointment or a full refund.

Yes. Same-day appointments may be available depending on clinician availability. 

Yes. Patients complete a digital consent and safety screening form before the consultation to ensure the service is safe and appropriate. 

Yes. Home visits are available within West Kent and surrounding areas where clinically appropriate and subject to availability. 

Yes. Remote consultations are available nationally across the UK. Home visits are limited to the local service area. 

Yes. Medication may be prescribed where clinically appropriate and within the clinician’s professional scope of practice.

Full information is available on the Prescriptions Information page.

PrymaCare can sometimes issue a one-off repeat prescription for a medication you already take, where it is safe and appropriate to do so. This is intended as a short-term measure, for example, if you are unable to obtain your usual prescription in time.

We do not provide ongoing repeat prescribing or take over long-term medication management, which should remain with your GP or usual specialist.

You must be able to provide details of your current medication and medical history, and prescribing will only take place after a clinical assessment.

Remote consultation: £70
Home visit consultation: £120
Microsuction home visit: £60

Fees are payable at the time of booking.

Some conditions cannot be safely assessed without a face-to-face examination. If this is identified during your consultation, and you are within the home visit service area, your appointment may be converted to a home visit with your agreement.

The standard home visit fee will apply, with the cost of your remote consultation deducted. If a home visit is not clinically appropriate or not available, you will be advised on the most appropriate alternative care pathway.

With your consent, a summary of the consultation can be shared with your NHS GP to support continuity of care. 

 If your condition requires urgent or specialist care you will be advised to attend the appropriate NHS service or may be provided with a referral.

Patient safety always comes first.